General Terms of Use of MentivisOS Open

Last updated: June 28, 2026

Welcome to MentivisOS Open. These general terms of use (hereinafter the “Terms”) define the rules for accessing and using the service. You are invited to read them carefully. By using the service, you accept these terms.

Article 1. Legal Notices

The MentivisOS Open service (hereinafter “Open” or the “service”) is published by:

• Company name: Mentivis
• Legal form: simplified joint-stock company (SAS)
• Share capital: 10,000 euros
• SIREN: 941 914 814
• SIRET (registered office): 941 914 814 00012
• Registration: Paris Trade and Companies Register (RCS Paris)
• Intra-community VAT number: FR12941914814
• Registered office: 60 rue François Ier, 75008 Paris, France
• Publishing Director: Roxan Roumégas
• Publisher’s website: mentivis.com
• General contact address: contact@mentivis.com
• Contact address for your personal data: dpo@mentivis.com

No telephone number is published. Contact is made via the email addresses indicated above.

Hosting

The service is hosted by:

• o2switch (SAS), 222–224 boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France. Telephone: +33 (0)4 44 44 60 40.

Cloudflare acts only as a technical intermediary for the management of domain names (DNS) and the redirection of addresses. It does not host the service’s data.

Article 2. Purpose and acceptance of the Terms

These Terms are intended to define the conditions under which you access and use the Open service. They constitute a contract between you and Mentivis.

By creating an account or using the service, you acknowledge that you have read these Terms and agree to comply with them. If you do not accept these terms, you must not use the service.

These Terms apply to every user, whether or not they have an account, as soon as they access the service.

Article 3. Description of the service

Open is a free web platform, open to everyone, which allows you to learn in self-service. It provides you with educational content organized into pathways, modules, lessons and exercises.

The educational content provided is generated by artificial intelligence. It is produced automatically based on your objectives and, where applicable, the documents you upload, in order to personalize your training.

The service operates on a so-called freemium model. It is free in its basic version, which includes usage limits, for example a number of sections accessible per day or a number of simultaneous pathways. The service may invite you to switch to an extended offer (“Go Pro”) in order to increase these limits. As of today, the service is entirely free of charge. Paid offers may be introduced in the future, under the conditions set out in Article 11.

Article 4. Access to the service and registration conditions

Access to certain features requires the creation of an account. Registration is free.

The service is open to everyone, including minors, under the following conditions:

• Minors aged 15 or over may create an account on their own.
• Minors under 15 must have obtained the prior consent of a person holding parental authority. By registering, the user declares that they have such consent.

A person holding parental authority may at any time request the deletion of their child’s account by writing to dpo@mentivis.com.

The service does not provide sensitive content. It is up to each individual to comply with the age conditions set out above.

Article 5. User account

You can create an account in two ways: with an email address and password, or by using a third-party account via Google or Microsoft login (SSO). When you use SSO, the chosen provider confirms your identity and sends us certain information required to create your account, namely your email address, your name and a unique account identifier.

You are responsible for keeping your login details confidential and for all activity carried out from your account. You agree to choose a strong password, keep it secret and inform us without delay of any unauthorized use of your account. Sharing your account or login details is not permitted.

Profile data

When registering, certain information is mandatory to enable the creation and management of your account as well as the personalization of your training:

• email address
• password (stored in hashed, non-reversible form)
• last name
• first name
• postal code
• country
• training objective

The postal code and country allow us to adapt the service to your geographical context and to compile usage statistics by region.

Other information is optional and is provided only if you wish:

• telephone number
• uploaded documents (for example a CV)

The documents you upload are used solely to operate the service and personalize your training. You can delete them at any time from your personal space. These documents are never used to train or improve artificial intelligence models.

The processing of your personal data is described in Article 10 and in the Privacy Policy.

Article 6. Warning regarding content generated by artificial intelligence

The educational content provided by Open is produced by artificial intelligence systems. To generate your training, the service sends the necessary information to third-party artificial intelligence providers, including, where applicable, the content of the documents you upload. Some of these providers are located outside the European Union. The methods, recipients and safeguards applicable to these transfers are specified in the Privacy Policy.

Despite the care taken in their generation, this content may contain errors, approximations or inaccuracies.

You must maintain a critical mindset and verify important information from reliable sources. The service’s content is intended for general educational purposes. It does not constitute professional advice and does not replace consultation with a qualified professional, particularly in the medical, legal or financial fields, or regarding academic and career guidance.

You remain solely responsible for the use you make of the service’s content and for the decisions you take based on it.

Article 7. Acceptable use rules

You agree to use the service fairly and in compliance with the law. The following are in particular prohibited:

• publishing or uploading content that is unlawful, hateful, defamatory, infringing or that violates the rights of third parties
• bypassing quotas, usage limits or the service’s technical protections
• automating access to the service, massively extracting its content (scraping), overloading it or compromising its security
• impersonating a third party or creating fake accounts
• sharing your account or login details with a third party
• making commercial use of the service or its content without authorization

Failure to comply with these rules may result in the measures provided for in Article 8.

Article 8. Suspension and deletion of account

At Mentivis’ initiative

In the event of a serious breach of these Terms or unlawful use of the service, Mentivis may suspend or delete your account immediately and without prior notice. In the event of a minor breach, a prior warning is in principle sent to you before any measure is taken.

At your initiative

You may close your account at any time, without having to provide any reason. You can do this directly from your “My Account” area or by writing to dpo@mentivis.com.

The consequences of closing the account on your personal data are described in Article 10 and in the Privacy Policy.

Article 9. Intellectual property

Educational content generated by artificial intelligence

The educational content generated by the service is made available to you free of charge, for personal and educational use, without transfer of rights. Any reproduction, distribution or exploitation for commercial purposes is prohibited without prior authorization from Mentivis.

Trademark and logo

The names “MentivisOS” and “Open” and the associated logo are not registered as trademarks as of today. They are protected under copyright law and by their use. You may not reproduce or use them without authorization.

Content you upload

You remain the owner of the content and documents you upload to the service. By uploading them, you grant Mentivis a license strictly limited to what is technically necessary for the operation of the service, namely the storage of this content, its display for you, and its analysis by artificial intelligence in order to produce your training.

This license is free of charge, non-exclusive and limited to the period necessary to provide the service. Your content is in no way used to train or improve artificial intelligence models.

Article 10. Personal data and cookies

Mentivis (SAS) is responsible for the processing of personal data collected in connection with the service. The processing of your data is described in detail in the Privacy Policy, which forms an integral part of the information provided to you.

In summary, Mentivis collects the data necessary to create and manage your account, to provide and personalize the training, to manage quotas, to ensure security and combat abuse, to provide support, to comply with its legal obligations and, if you consent, to send informational emails. Certain technical connection data (logs, IP address) are collected automatically.

To produce your training, certain data, including where applicable the content of the documents you upload, are transmitted to third-party artificial intelligence providers, some of which are located outside the European Union. These transfers are governed by appropriate safeguards. The list of recipients, retention periods, legal bases and applicable safeguards are detailed in the Privacy Policy.

The address dpo@mentivis.com is a contact address dedicated to your personal data. As of today, Mentivis has not appointed a data protection officer within the meaning of the General Data Protection Regulation.

You have rights over your data: access, rectification, erasure, objection, restriction, portability, and withdrawal of your consent at any time. You can exercise these rights by writing to dpo@mentivis.com. You can also delete your account yourself from your “My Account” area. You also have the right to lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL), www.cnil.fr.

For details of the data processed, the recipients, retention periods and legal bases, please refer to the Privacy Policy.

Cookies

As of today, the service uses only cookies that are strictly necessary for its operation, which do not require your consent. These include session and login cookies, security cookies, the cookie that records your choice regarding cookies, and the cookie that stores your display theme preference.

Should other categories of cookies be activated, for example for audience measurement or via third-party trackers, they would be subject to your prior consent, obtained by means of the cookie management banner. The arrangements are specified in the Privacy Policy.

Article 11. Availability, changes to the service and limitation of liability

The service is provided free of charge and “as is”, without any guarantee of continuous availability or accuracy of the content. Reasonable means are implemented to ensure the proper functioning of the service, without guaranteeing the absence of interruptions or errors.

Mentivis may modify, update, suspend or discontinue all or part of the service, a feature or an account, at any time and without notice. Since the service is free of charge, Mentivis has no contractual obligation of continuity.

Within the limits permitted by law, Mentivis cannot be held liable for damages resulting from the use or the impossibility of using the service, nor for decisions taken on the basis of content generated by artificial intelligence, the fallibility of which is recalled in Article 6. These limitations in no way cover gross negligence, intentional misconduct or bodily injury, and do not apply in cases where liability cannot be excluded under law, particularly with regard to consumers.

The service is currently entirely free of charge. Paid offers (for example a Pro offer) may be introduced in the future. Where applicable, their terms and prices will be clearly communicated to you before any subscription, and no amount will be charged without your express agreement.

Article 12. Changes to the Terms

Mentivis may amend these Terms to adapt them to changes in the service, regulations or its practices. The applicable version is the one online at the time you use the service. The date of last update appears at the top of the document.

In the event of a significant change, efforts will be made to inform you by an appropriate means. Continuing to use the service after the modified Terms come into effect constitutes acceptance of them. If you do not accept the new terms, it is your responsibility to stop using the service and, where applicable, to close your account.

Article 13. Governing law, disputes and mediation

These Terms are governed by French law.

In the event of a dispute, you are invited to contact us at contact@mentivis.com in order to seek an amicable solution.

If you are a consumer, you benefit from the protective rules of consumer law. You may in particular bring your case before the court of your place of residence.

Since the service is currently entirely free of charge, no consumer mediator is appointed. If a paid offer were to be introduced, a consumer mediation mechanism would be put in place and information on how to access it would then be provided to you.